Problematic Process

How do you know you have a problematic process? Here's a 4-bullet diagnostic tool:

• you have a process, but it's outdated/wrong
• you have a process, but people don't follow it
• you have a process, but a critical component often fails
• you don't have a process, and people are complaining*

Did one or more of your processes come to mind when you read those 4 bullets? You may have a Problematic Process. Don't worry, we can untangle it together. Get in touch.


*What would they likely complain about? The biggest culprits that point to problematic process are complaints about duplicated effort, unclear decision channels, ad hoc handoffs, lack of a checklist, lack of communication, and unclear access.